Shasta Association of REALTORS® Dispute Resolution
REALTORS® differ from non-member real estate licensees in that they voluntarily subscribe to a strict Code of Ethics established by the National Association of REALTORS® (“N.A.R.”). If you believe that a REALTOR® has violated one or more Articles of the N.A.R. Code of Ethics, you have the option of participating in an Ombudsman Program or filing an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds his or her membership, or he or she participates in a REALTOR® association-owned/operated Multiple Listing Service.
It has been reported that a majority of ethics complaints stem from disagreements and/or misunderstandings of the events surrounding a transaction, which is where seeking the services of an ombudsman may be the best form of resolution. An ombudsman’s primary role is communication and conciliation, not mediation. They do not determine whether ethics violations have occurred, rather they provide enhanced communication and initial problem-solving for ethics complaints before they blossom into disputes and possible charges of unethical conduct.
Additionally, as a condition of membership, REALTORS® agree to arbitrate contractual disputes and specific non-contractual disputes as outlined in Article 17 of the N.A.R. Code of Ethics.
The following resources are designed to assist you in understanding the process in filing an ethics complaint and/or arbitration request, as well as summarize a local association of REALTORS®’ general procedures and timelines for processing same.
- Ethics and Professional Standards
- Pathways to Professionalism
- Core Standards for Associations
- Political Advocacy